Question 1

What age group are the School Tours suitable for?

Accepted Answer

Our School Tennis Tours are designed for students aged 12–17, offering age-appropriate coaching and activities.

Question 2

Where do the tours take place?

Accepted Answer

We offer tours in stunning destinations like Portugal, Greece, and Spain, each chosen for its top-notch tennis facilities and safe, inspiring environment.

Question 3

What is included in the tour package?

Accepted Answer

Packages include flights, transfers, accommodation, meals, tennis coaching, and activities. Detailed itineraries are available for each destination.

Question 4

How experienced are the coaches?

Accepted Answer

Our coaches are highly qualified and experienced working with juniors.

Question 5

How do I know what tennis standard to input?

Accepted Answer

One of our biggest challenges is making sure everyone is matched up to someone of a similar standard. Here’s a little more information:

**You will Play Up & Play Down** – There will be times during your Active Away Tennis Holiday where you ‘Play Up a level’ (maybe even against the coaches) and also times where you’ll ‘Play Down a Level. We try to make this as even as possible.

**Tennis Standards** – Please visit [this page](/self-rating-guide) to see our self rating guide.

**Changing Groups** – Please never be afraid to speak to your host about changing groups if you feel over/under challenged.

Question 6

Can I pay my balance in monthly instalment?

Accepted Answer

**We operate on the following payment terms:**

35% Deposit at the time of Booking

Balance Payment 12 Weeks before Travel

If you would like to pay your balance before it’s due, just contact us [here](/forms/contact-us).

Question 7

How does the booking process work?

Accepted Answer

To find out exactly how our booking process works, please click [here](/booking-process/).

Question 8

Can we customise the tour experience?

Accepted Answer

Absolutely! We work closely with schools to tailor the itinerary, from training sessions to local excursions and cultural experiences.

Question 9

What are the supervision arrangements during the tour?

Accepted Answer

Our trained and certified coaches and staff provide around-the-clock supervision and support to ensure a safe and enjoyable experience for students.

Question 10

Can we arrange for flexible group sizes?

Accepted Answer

Yes, we accommodate various group sizes and can adjust to meet your school’s specific needs.

Question 11

How can I get more information or book a tour?

Accepted Answer

Just head to the destination page of your choice and scroll down to the ‘Pricing & Booking’ section and complete the form. To speak to our team first, please contact us [here](/forms/contact-us).

Question 12

How long does it take for my booking to be confirmed?

Accepted Answer

We aim to confirm all bookings within 24 to 48 hours of your initial reservation.

Question 13

What is your cancellation policy?

Accepted Answer

At Active Away, we genuinely care about our guests and are committed to providing the best support possible.

For information regarding our cancellation policy, please click [here](booking-terms-conditions) to read our Terms and Conditions, which outline all our policies.

Question 14

How do I handle parental consent forms?

Accepted Answer

Upon booking, you’ll receive an email with forms to complete. These cover dietary needs, safeguarding, and consent requirements.

Question 15

My child has a dietary requirement, do I need to let you know?

Accepted Answer

While the resorts we partner with are able to accommodate all dietary requirements, please inform us [here](mailto:hello@activeaway.com) so that our team can make a note of this on your booking. This will ensure that your host is aware upon your child’s arrival.

Question 16

I've booked a trip with you. How do I become a member?

Accepted Answer

Active Away has thrived thanks to the strength of our community, and you can become a part of it by registering [here](https://membership.activeaway.com/). It’s free and comes with many exclusive benefits you’ll love!

Question 17

Where should my child pack their tennis racket?

Accepted Answer

Hold Luggage only!

It is a CAA Requirement for your tennis racket to be in your hold luggage, we do not recommend risking trying to bring it as hand luggage.

Aircraft companies are supposed to remove tennis rackets from the plane if seen being brought as hand luggage.

Question 18

What should my child bring on their tennis holiday?

Accepted Answer

To know exactly what to bring on a tennis holiday, please read our guide here.

Question 19

Is there an opportunity for private coaching?

Accepted Answer

If your child is looking for a challenge, need a confidence boost, or want to focus on something specific, our coaches are available for private lessons outside the tennis programme.

Pricing varies by coach and can be arranged directly with them at the resort.

Question 20

My child loved their trip, how can I rebook?

Accepted Answer

To rebook another school tour tennis holiday, please get in touch with your school/coach or click [here](/forms/contact-us) to chat with our back-office team.

Question 21

How do I give my feedback?

Accepted Answer

At Active Away, we are always looking to improve so any feedback you have please do make sure to share.

You can do so through our mid-week holiday form [here](/forms/mid-holiday-feedback) or at the end of your holiday [here](/forms/holiday-feedback).

Question 22

If my child breaks their strings, would this be a problem?

Accepted Answer

Some of the resorts we visit have a stringing machine available. If not, the coaches will bringing out spare rackets.

School Tennis Tours FAQs

Pre-Booking