Question 1

How do I view all of your Play & Watch Events?

Accepted Answer

To view all of our Play & Watch Events, please click [here](/play-and-watch).

Question 2

How many people are booked onto an event?

Accepted Answer

To view our availability for all of our events, please click [here](/availability).

Question 3

Can the single supplement be removed after booking?

Accepted Answer

The single supplement can be removed from your booking but only if you decide to share a room with someone.

Question 4

Can I share a room with someone who I don't know?

Accepted Answer

We don’t offer the option to share a room with someone you don’t already know.

Question 5

How do I know what tennis standard to input?

Accepted Answer

One of our biggest challenges is making sure everyone is matched up to someone of a similar standard. Here’s a little more information:

**You will Play Up & Play Down** – There will be times during your Active Away Tennis Holiday where you ‘Play Up a level’ (maybe even against the coaches) and also times where you’ll ‘Play Down a Level. We try to make this as even as possible.

**Tennis Standards** – Please visit [this page](/self-rating-guide) to see our self rating guide.

**Changing Groups** – Please never be afraid to speak to your host about changing groups if you feel over/under challenged.

Question 6

Can I pay my balance in monthly instalment?

Accepted Answer

**We operate on the following payment terms:**

- 35% Deposit at the time of Booking

- Balance Payment 12 Weeks before Travel

- If you would like to pay your balance before it’s due, just contact us [here](/forms/contact-us).

Question 7

How does the booking process work?

Accepted Answer

To find out exactly how our booking process works, please click [here](/booking-process).

Question 8

What is your cancellation policy?

Accepted Answer

At Active Away, we genuinely care about our guests and are committed to providing the best support possible.

For information regarding our cancellation policy, please click [here](/booking-terms-conditions) to read our Terms and Conditions, which outline all our policies.

Question 9

I am a singles player, not a doubles player. Would I still benefit from one of your tennis holidays?

Accepted Answer

Our tennis programme is designed to help you become a more skilled and confident doubles player. While we do cover some technique that benefits all players, the primary focus is on doubles tactics and strategy.

Question 10

Are flights included?

Accepted Answer

Flights are not included in our package. However, both the tennis programme and accommodation are included, and you can add airport transfers for an additional cost.

Question 11

Are airport transfers included?

Accepted Answer

They are not included within our base package, but can be added upon booking. You can read more about Airport Transfers [here](/airport-transfers).

Question 12

What is the Single Occupancy Supplement?

Accepted Answer

The Single Occupancy Supplement needs to be added to your booking if you are staying in a room on your own.

**a) Why do I have to pay the Single Occupancy Supplement?** Our pricing is based on 2 sharing a room and all prices displayed on our website are ‘Per Person.’

**b) Can someone else share my room if I’ve paid for the Single Occupancy of it?** No. We are charged different rates for the number of people in the room. A second person must pay either the full price or the non-playing price.

**c) Do you make any margin on the Single Occupancy Supplement?** No, we actually even pass any early booking discount we get with hotels to our guests. We do our best to negotiate the best prices possible for Single Occupancy as we appreciate this is a prohibitive booking factor.

Question 13

Am I financially protected?

Accepted Answer

Yes, your holiday is protected through the Package Travel Regulations if your booking has more than 1 part – for example: Accommodation & Tennis.

Question 14

How do I apply my discount code?

Accepted Answer

You can only use 1 Discount Code per Tennis Holiday.

If you are struggling to find where to apply your discount code please check [this image](https://activeaway.com/cdn-cgi/imagedelivery/-aT8Z2F9gGvZ9fdofZcCaQ/eda38d42-9b63-451f-5236-f2b0aedb1a00/public).

Referral discounts do ‘stack’ on top of normal discount codes, please contact us [here](/forms/contact-us) in this eventuality.

Question 15

Who will be hosting my holiday?

Accepted Answer

Your holiday will be hosted by one of our highly trained tennis experts. They are an LTA Level 4/5 Qualified Coach, extremely personable and friendly!

Question 16

Will I feel left out/lonely if I join on my own?

Accepted Answer

Without a doubt no! Socialising is one of our biggest USPs outside of our tennis coaching programme and one of the reasons we have so many repeat customers. Many of our clients come alone and meet friends for life.

Off the court, we love to create lasting memories by dining together and enjoying the evening entertainment.

Question 17

How do I add extra nights onto my holiday?

Accepted Answer

To add extra nights onto your holiday, please email our back-office team [here](/forms/contact-us) and we’ll provide you with quotes and availability.

Question 18

How long does it take for my booking to be confirmed?

Accepted Answer

We aim to confirm all bookings within 24 to 48 hours of your initial reservation, however this is dependent on the time of release of the ATP tournament tickets.

Question 19

Can I bring a non-playing partner or family member?

Accepted Answer

Absolutely, the more the merrier! Non-playing guests can enjoy a £200 discount on their booking. All our resorts offer a variety of activities so they won’t get bored, and they are always welcome to join the group for meals.

Question 20

Are there any additional costs I should be made aware of?

Accepted Answer

Additional costs may apply depending on the hotel you’re staying at and if you choose to join the group at one of the a la carte restaurants.

On some holidays, we also offer the option of dining at a local restaurant outside the resort on the final evening, which would incur an extra charge. This plan will be decided during the trip based on the group’s preference.

Question 21

Can I bring a non-playing partner or family member?

Accepted Answer

Absolutely, the more the merrier! Non-playing guests can enjoy a £200 discount on their booking. All our resorts offer a variety of activities so they won’t get bored, and they are always welcome to join the group for meals.

Question 22

Are there any additional costs I should be made aware of?

Accepted Answer

Additional costs may apply depending on the hotel you’re staying at and if you choose to join the group at one of the a la carte restaurants.

On some holidays, we also offer the option of dining at a local restaurant outside the resort on the final evening, which would incur an extra charge. This plan will be decided during the trip based on the group’s preference.

If you’re planning any activities on your day off, such as excursions, we recommend bringing cash in the local currency to cover any expenses.

Question 23

Is there a WhatsApp group for my trip?

Accepted Answer

Yes! You can join the WhatsApp group [here](/whatsapp-groups) (password is Tennis2022 with a capital T).

Question 24

Can you recommend/help me with flights?

Accepted Answer

Absolutely! We have created a handy tool [here](/flights) to help you search for flights, with our partner SkyScanner.

Question 25

I have a dietary requirement, do I need to let you know?

Accepted Answer

While the resorts we partner with are able to accommodate all dietary requirements, please inform us [here](hello@activeaway.com) so that our team can make a note of this on your booking. This will ensure that your host is aware upon your arrival.

Question 26

I've booked my trip and would like to invite my friends. Will I receive a referral discount for this?

Accepted Answer

Absolutely! If your friend(s) have never participated in an Active Away event before, you will receive a £50 referral discount for each person who books a holiday based on your referral.

Question 27

I've booked a trip with you. How do I become a member?

Accepted Answer

Active Away has thrived thanks to the strength of our community, and you can become a part of it by registering [here](membership.activeaway.com). It’s free and comes with many exclusive benefits you’ll love!

Question 28

Where should I pack my tennis racket?

Accepted Answer

Hold Luggage only!

It is a CAA Requirement for your tennis racket to be in your hold luggage, we do not recommend risking trying to bring it as hand luggage.

Aircraft companies are supposed to remove tennis rackets from the plane if seen being brought as hand luggage.

Question 29

What do I need to bring on my Play & Watch event?

Accepted Answer

To know exactly what to bring on your trip, please read our guide [here](/active-away-what-to-bring).

Question 30

Is there an opportunity for private coaching?

Accepted Answer

If you’re looking for a challenge, need a confidence boost, or want to focus on something specific, our coaches are available for private lessons outside the tennis programme.

Pricing varies by coach and can be arranged directly with them at the resort.

Question 31

My flights have changed and I have a transfer booked with you, how do I let you know?

Accepted Answer

Don’t worry – just complete [this form](/forms/transfer-information) with your new Transfer Information and we’ll sort everything out for you.

Question 32

Is there anything you would recommend for the Day Off?

Accepted Answer

We understand planning your day off can be quite tricky! [Here](/active-away-day-off-guides) are our Day Off guides which will hopefully help.

When you’re out on resort, your host can help you with any excursion bookings or day trips out.

Question 33

What tickets do we get for the ATP Tournament?

Accepted Answer

We typically book tickets for the Quarter Finals of the Mens ATP Tournament.

Question 34

Is there a dress code for the tournament?

Accepted Answer

There isn’t a strict dress code however we would suggest wearing something that is smart/casual to the tournament.

Question 35

What is the exact itinerary for my trip?

Accepted Answer

Our itineraries are subject to change however please click here to view our Play & Watch itinerary.

Question 36

I'm loving my holiday, can I extend my trip?

Accepted Answer

Assuming the hotel has availability, why not!

Please contact our team [here](/forms/contact-us) and we will help you arrange. this.

Please do not change your flight home until our team have. confirmed it’s OK to do so.

Question 37

I'm loving my holiday, how can I rebook?

Accepted Answer

To rebook another tennis holiday, please click [here](/events) to view our offers and go ahead with the booking!

Question 38

My friends would love this type of holiday, can I organise a group to come out with me next time?

Accepted Answer

Most definitely! To become a group organiser, please complete our short Contact Us form [here](/forms/contact-us). We will take of your group and make sure you’re all accommodated.

Question 39

Can I have a private lesson whilst I'm here?

Accepted Answer

Absolutely! Choose your preferred coach from our team, and they will coordinate the lesson and payment directly with you.

Question 40

Do I need to pre-order for the evening meals?

Accepted Answer

At some resorts, we will need to pre-order as a group to ensure the evening meals run smoothly. To pre-order, please click [here](/pre-orders).

Question 41

Can I have some help planning my Day Off?

Accepted Answer

We understand planning your day off can be quite tricky! [Here](/active-away-day-off-guides) are our Day Off guides which will hopefully help.

You can also speak to your host who will be happy to help with any excursion bookings or day out ideas.

Question 42

I'm feeling sore/achey. Do I need to take part in every session?

Accepted Answer

Not at all! This is your holiday and we want you to enjoy it as much as possible which means you can play as much or as little as you would like.

Just let your host know so they can plan for the day around this.

Question 43

Are the courts free to book outside of the programme?

Accepted Answer

Most of the resorts we visit offer free court bookings, but feel free to confirm with your host, who can assist you in reserving courts at the tennis centre or through reception.

Question 44

Can I switch groups if I feel like I'm in the wrong one?

Accepted Answer

Yes! If you feel like you are being under or over challenged please do inform your host who will accommodate the groups accordingly.

Question 45

I don't feel like dining with the group tonight, can I eat separately?

Accepted Answer

Of course – that’s no problem at all! Just let your host know that you will be doing your own thing tonight.

Question 46

How do I find out my transfer departure time?

Accepted Answer

Your host will share the transfer list in the group chat a couple of days before departure, and you’ll also receive an email. If you’d like the information sooner, feel free to ask your host.

Question 47

I've broken my strings. Can I get them re-strung?

Accepted Answer

Some of the resorts we visit have a stringing machine available. If not, one of the coaches will be happy to lend you a spare racket.

Question 48

How do I give my feedback?

Accepted Answer

At Active Away, we are always looking to improve so any feedback you have please do make sure to share.

You can do so through our mid-week holiday form [here](forms/mid-holiday-feedback) or at the end of your holiday [here](forms/holiday-feedback).

Question 49

I'd like to try a different restaurant tonight instead of dining with the group. How can I go about booking this?

Accepted Answer

If you’d like to try a different restaurant than the group, please let your host know, and they’ll handle the reservation for you.

Alternatively, you can speak to reception, and they’ll be happy to assist as well.

Play & Watch Events FAQs

Pre-Booking

How do I view all of your Play & Watch Events?

How many people are booked onto an event?

Can the single supplement be removed after booking?

Can I share a room with someone who I don't know?

How do I know what tennis standard to input?

Can I pay my balance in monthly instalment?

How does the booking process work?

What is your cancellation policy?

I am a singles player, not a doubles player. Would I still benefit from one of your tennis holidays?

Are flights included?

Are airport transfers included?

What is the Single Occupancy Supplement?

Am I financially protected?

How do I apply my discount code?

Who will be hosting my holiday?

Will I feel left out/lonely if I join on my own?

How do I add extra nights onto my holiday?

How long does it take for my booking to be confirmed?

Can I bring a non-playing partner or family member?

Are there any additional costs I should be made aware of?

Can I bring a non-playing partner or family member?

Are there any additional costs I should be made aware of?

Pre-Travel

Is there a WhatsApp group for my trip?

Can you recommend/help me with flights?

I have a dietary requirement, do I need to let you know?

I've booked my trip and would like to invite my friends. Will I receive a referral discount for this?

I've booked a trip with you. How do I become a member?

Where should I pack my tennis racket?

What do I need to bring on my Play & Watch event?

Is there an opportunity for private coaching?

My flights have changed and I have a transfer booked with you, how do I let you know?

Is there anything you would recommend for the Day Off?

What tickets do we get for the ATP Tournament?

Is there a dress code for the tournament?

What is the exact itinerary for my trip?

On the Trip

I'm loving my holiday, can I extend my trip?

I'm loving my holiday, how can I rebook?

My friends would love this type of holiday, can I organise a group to come out with me next time?

Can I have a private lesson whilst I'm here?

Do I need to pre-order for the evening meals?

Can I have some help planning my Day Off?

I'm feeling sore/achey. Do I need to take part in every session?

Are the courts free to book outside of the programme?

Can I switch groups if I feel like I'm in the wrong one?

I don't feel like dining with the group tonight, can I eat separately?

How do I find out my transfer departure time?

I've broken my strings. Can I get them re-strung?

How do I give my feedback?

I'd like to try a different restaurant tonight instead of dining with the group. How can I go about booking this?

Contact

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