Question 1

How do I view all of your Pickleball Holiday locations?

Accepted Answer

To view all of our Pickleball Holiday locations, please click [here](/pickleball-holiday).

Don’t forget to use the filters to narrow down your options!

Question 2

How do I view all of your Pickleball Holiday dates?

Accepted Answer

The easiest way to explore all our Pickleball Holiday dates is by checking out our events webpage [here](/events). You can use the filter to narrow down your options.

Question 3

Can the single supplement be removed after booking?

Accepted Answer

The single supplement can be removed from your booking but only if you decide to share a room with someone.

Question 4

Can I share a room with someone who I don't know?

Accepted Answer

We don’t offer the option to share a room with someone you don’t already know.

Question 5

How do I know what Pickleball standard to input?

Accepted Answer

One of our biggest challenges is making sure everyone is matched up to someone of a similar standard. Here’s a little more information:

**You will Play Up & Play Down** – There will be times during your Active Away Padel Holiday where you ‘Play Up a level’ (maybe even against the coaches) and also times where you’ll ‘Play Down a Level. We try to make this as even as possible.

**Tennis Standards** – Please visit [this page](/self-rating-guide) to see our self rating guide.

**Changing Groups** – Please never be afraid to speak to your host about changing groups if you feel over/under challenged.

Question 6

Can I pay my balance in monthly instalments?

Accepted Answer

**We operate on the following payment terms:**

- 35% Deposit at the time of Booking

- Balance Payment 12 Weeks before Travel

- If you would like to pay your balance before it’s due, just contact us [here](/forms/contact-us).

Question 7

How does the booking process work?

Accepted Answer

To find out exactly how our booking process works, please click [here](/booking-process).

Question 8

What is your cancellation policy?

Accepted Answer

At Active Away, we genuinely care about our guests and are committed to providing the best support possible.

For information regarding our cancellation policy, please click [here](/booking-terms-conditions) to read our Terms and Conditions, which outline all our policies.

Question 9

Are flights included?

Accepted Answer

Flights are not included in our package. However, both the Pickleball programme and accommodation are included, and you can add airport transfers for an additional cost.

Question 10

Are airport transfers included?

Accepted Answer

They are not included within our base package, but can be added upon booking. You can read more about Airport Transfers [here](/airport-transfers).

Question 11

What is the Single Occupancy Supplement?

Accepted Answer

The Single Occupancy Supplement needs to be added to your booking if you are staying in a room on your own.

**a) Why do I have to pay the Single Occupancy Supplement?** Our pricing is based on 2 sharing a room and all prices displayed on our website are ‘Per Person.’

**b) Can someone else share my room if I’ve paid for the Single Occupancy of it?** No. We are charged different rates for the number of people in the room. A second person must pay either the full price or the non-playing price.

**c) Do you make any margin on the Single Occupancy Supplement?** No, we actually even pass any early booking discount we get with hotels to our guests. We do our best to negotiate the best prices possible for Single Occupancy as we appreciate this is a prohibitive booking factor.

Question 12

Am I financially protected?

Accepted Answer

Yes, your holiday is protected through the Package Travel Regulations if your booking has more than 1 part – for example: Accommodation & Pickleball.

Question 13

How do I apply my discount code?

Accepted Answer

You can only use 1 Discount Code per Pickleball Holiday.

If you are struggling to find where to apply your discount code please check [this image](https://activeaway.com/cdn-cgi/imagedelivery/-aT8Z2F9gGvZ9fdofZcCaQ/eda38d42-9b63-451f-5236-f2b0aedb1a00/public).

Referral discounts do ‘stack’ on top of normal discount codes, please contact us [here](/forms/contact-us) in this eventuality.

Question 14

Who will be hosting my holiday?

Accepted Answer

Your holiday will be hosted by one of our highly trained Pickleball experts. They are extremely personable and friendly!

Question 15

Will I feel left out/lonely if I join on my own?

Accepted Answer

Without a doubt no! Socialising is one of our biggest USPs outside of our padel coaching programme and one of the reasons we have so many repeat customers. Many of our clients come alone and meet friends for life.

Off the court, we love to create lasting memories by dining together and enjoying the evening entertainment.

Question 16

How do I add extra nights onto my holiday?

Accepted Answer

To add extra nights onto your holiday, please email our back-office team [here](/forms/contact-us) and we’ll provide you with quotes and availability.

Question 17

How long does it take for my booking to be confirmed?

Accepted Answer

We aim to confirm all bookings within 24 to 48 hours of your initial reservation.

Question 18

Can I bring a non-playing partner or family member?

Accepted Answer

Absolutely, the more the merrier! Non-playing guests can enjoy a £200 discount on their booking. All our resorts offer a variety of activities so they won’t get bored, and they are always welcome to join the group for meals.

Question 19

Are there any additional costs I should be made aware of?

Accepted Answer

At one of our venues, it is a B&B board basis meaning there will be an extra charge for lunches, dinners, and any drinks you wish to buy during your holiday.

We’ll also be dining outside the hotel for some meals, so please keep this in mind. Additionally, if you’re interested in excursions, having some cash on hand will be useful for any activities you wish to join.

Question 20

Can I bring a non-playing partner or family member?

Accepted Answer

Absolutely, the more the merrier! Non-playing guests can enjoy a £200 discount on their booking. All our resorts offer a variety of activities so they won’t get bored, and they are always welcome to join the group for meals.

Question 21

Are there any additional costs I should be made aware of?

Accepted Answer

Since both of our Padel Hotels operate on a B&B basis, breakfast is included, but lunch, dinner, and drinks are additional and will be added to your room bill to be settled at the end of your stay.

We’ll also be dining outside the hotel for some meals, so please keep this in mind. Additionally, if you’re interested in excursions, having some cash on hand will be useful for any activities you wish to join.

Question 22

Is there a WhatsApp group for my trip?

Accepted Answer

Yes! You can join the WhatsApp group [here](/whatsapp-groups) (password is Tennis2022 with a capital T).

Question 23

Can you recommend/help me with flights?

Accepted Answer

Absolutely! We have created a handy tool [here](/flights) to help you search for flights, with our partner SkyScanner.

Question 24

I have a dietary requirement, do I need to let you know?

Accepted Answer

While the resorts we partner with are able to accommodate all dietary requirements, please inform us [here](mailto:hello@activeaway.com) so that our team can make a note of this on your booking. This will ensure that your host is aware upon your arrival.

Question 25

I've booked my trip and would like to invite my friends. Will I receive a referral discount for this?

Accepted Answer

It depends on the length of the holiday. More more information please contact us [here](/mailto:hello@activeaway.com).

Question 26

I've booked a trip with you. How do I become a member?

Accepted Answer

Active Away has thrived thanks to the strength of our community, and you can become a part of it by registering [here](membership.activeaway.com). It’s free and comes with many exclusive benefits you’ll love!

Question 27

What do I need to bring on my padel holiday?

Accepted Answer

To know exactly what to bring on your Pickleball holiday, please read our guide [here](/active-away-what-to-bring).

Question 28

Is there an opportunity for private coaching?

Accepted Answer

If you’re looking for a challenge, need a confidence boost, or want to focus on something specific, our coaches are available for private lessons outside the tennis programme.

Pricing varies by coach and can be arranged directly with them at the resort.

Question 29

My flights have changed and I have a transfer booked with you, how do I let you know?

Accepted Answer

Don’t worry – just complete [this form](/forms/transfer-information) with your new Transfer Information and we’ll sort everything out for you.

Question 30

Do I need to pack my own paddle (Pickleball Bat)?

Accepted Answer

Yes, we recommend bringing your own, however if you do not own one yourself, there are  paddle you can rent at both resorts.

Question 31

I'm loving my holiday, can I extend my trip?

Accepted Answer

Assuming the hotel has availability, why not!

Please contact our team [here](/forms/contact-us) and we will help you arrange. this.

Please do not change your flight home until our team have. confirmed it’s ok to do so.

Question 32

I'm loving my holiday, how can I rebook?

Accepted Answer

To rebook another tennis holiday, please click [here](/events) to view our offers and go ahead with the booking!

Question 33

My friends would love this type of holiday, can I organise a group to come out with me next time?

Accepted Answer

Most definitely! To become a group organiser, please complete our short Contact Us form [here](/forms/contact-us). We will take of your group and make sure you’re all accommodated.

Question 34

Can I have a private lesson whilst I'm here?

Accepted Answer

Absolutely! Choose your preferred coach from our team, and they will coordinate the lesson and payment directly with you.

Question 35

Do I need to pre-order for the evening meals?

Accepted Answer

At some resorts, we will need to pre-order as a group to ensure the evening meals run smoothly. To pre-order, please click [here](/pre-orders).

Question 36

I'm feeling sore/achey. Do I need to take part in every session?

Accepted Answer

Not at all! This is your holiday and we want you to enjoy it as much as possible which means you can play as much or as little as you would like.

Just let your host know so they can plan for the day around this.

Question 37

Can I switch groups if I feel like I'm in the wrong one?

Accepted Answer

Yes! If you feel like you are being under or over challenged please do inform your host who will accommodate the groups accordingly.

Question 38

I don't feel like dining with the group tonight, can I eat separately?

Accepted Answer

Of course – that’s no problem at all! Just let your host know that you will be doing your own thing tonight.

Question 39

How do I find out my transfer departure time?

Accepted Answer

Your host will share the transfer list in the group chat a couple of days before departure, and you’ll also receive an email. If you’d like the information sooner, feel free to ask your host.

Question 40

How do I give my feedback?

Accepted Answer

At Active Away, we are always looking to improve so any feedback you have please do make sure to share.

You can do so through our mid-week holiday form [here](forms/mid-holiday-feedback) or at the end of your holiday [here](forms/holiday-feedback).

Question 41

I'd like to try a different restaurant tonight instead of dining with the group. How can I go about booking this?

Accepted Answer

If you’d like to try a different restaurant than the group, please let your host know, and they’ll handle the reservation for you.

Alternatively, you can speak to reception, and they’ll be happy to assist as well.

Pickleball Holiday FAQs

Pre-Booking

How do I view all of your Pickleball Holiday locations?

How do I view all of your Pickleball Holiday dates?

Can the single supplement be removed after booking?

Can I share a room with someone who I don't know?

How do I know what Pickleball standard to input?

Can I pay my balance in monthly instalments?

How does the booking process work?

What is your cancellation policy?

Are flights included?

Are airport transfers included?

What is the Single Occupancy Supplement?

Am I financially protected?

How do I apply my discount code?

Who will be hosting my holiday?

Will I feel left out/lonely if I join on my own?

How do I add extra nights onto my holiday?

How long does it take for my booking to be confirmed?

Can I bring a non-playing partner or family member?

Are there any additional costs I should be made aware of?

Can I bring a non-playing partner or family member?

Are there any additional costs I should be made aware of?

Pre-Travel

Is there a WhatsApp group for my trip?

Can you recommend/help me with flights?

I have a dietary requirement, do I need to let you know?

I've booked my trip and would like to invite my friends. Will I receive a referral discount for this?

I've booked a trip with you. How do I become a member?

What do I need to bring on my padel holiday?

Is there an opportunity for private coaching?

My flights have changed and I have a transfer booked with you, how do I let you know?

Do I need to pack my own paddle (Pickleball Bat)?

On the Trip

I'm loving my holiday, can I extend my trip?

I'm loving my holiday, how can I rebook?

My friends would love this type of holiday, can I organise a group to come out with me next time?

Can I have a private lesson whilst I'm here?

Do I need to pre-order for the evening meals?

I'm feeling sore/achey. Do I need to take part in every session?

Can I switch groups if I feel like I'm in the wrong one?

I don't feel like dining with the group tonight, can I eat separately?

How do I find out my transfer departure time?

How do I give my feedback?

I'd like to try a different restaurant tonight instead of dining with the group. How can I go about booking this?

Contact

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