Question 1

Where are your Ski Holidays located?

Accepted Answer

We host our Ski Holidays within the village of Alagna Valsesia which is in the heart of Monterosa, Italy.

Question 2

How do I view your Ski Holiday location?

Accepted Answer

To view our Ski Holiday location, please click [here](/events) and use the filters to narrow down your options.

Question 3

What skill level is required?

Accepted Answer

This holiday is designed for intermediate to advanced skiers. If you’re comfortable skiing blue and red runs, this trip is perfect for you.

Question 4

What’s included in the package?

Accepted Answer

Your booking includes accommodation on a B&B board basis, ski pass, and guided group sessions led by Active Away.

Question 5

Can I rent ski equipment?

Accepted Answer

Yes, equipment rental is available on-site at the hotel. We can assist with securing rentals if required.

Question 6

Can the single supplement be removed after booking?

Accepted Answer

The single supplement can be removed from your booking but only if you decide to share a room with someone.

Question 7

Can I share a room with someone who I don't know?

Accepted Answer

We don’t offer the option to share a room with someone you don’t already know.

Question 8

How fit/athletic do I need to be to join a ski holiday?

Accepted Answer

You don’t have to ski everyday if you don’t want to! We have all levels of fitness on our holidays – from 35 – 80 year olds. We would recommend a basic level of fitness to be able to ski.

Question 9

Can I pay my balance in monthly instalment?

Accepted Answer

**We operate on the following payment terms:**

35% Deposit at the time of Booking

Balance Payment 12 Weeks before Travel

If you would like to pay your balance before it’s due, just contact us [here](/forms/contact-us).

Question 10

How does the booking process work?

Accepted Answer

To find out exactly how our booking process works, please click [here](/booking-process).

Question 11

What is your cancellation policy?

Accepted Answer

At Active Away, we genuinely care about our guests and are committed to providing the best support possible.

For information regarding our cancellation policy, please click [here](/booking-terms-conditions) to read our Terms and Conditions, which outline all our policies.

Question 12

Are flights included?

Accepted Answer

Flights are not included in our package. However, both the ski pass and accommodation are included, and you can add airport transfers for an additional cost.

Question 13

Are airport transfers included?

Accepted Answer

They are not included within our base package, but can be added upon booking. You can read more about [Airport Transfers here.](/airport-transfers)

Question 14

What is the Single Occupancy Supplement?

Accepted Answer

The Single Occupancy Supplement needs to be added to your booking if you are staying in a room on your own.

**a) Why do I have to pay the Single Occupancy Supplement?** Our pricing is based on 2 sharing a room and all prices displayed on our website are ‘Per Person.’

**b) Can someone else share my room if I’ve paid for the Single Occupancy of it?** No. We are charged different rates for the number of people in the room. A second person must pay either the full price or the non-playing price.

**c) Do you make any margin on the Single Occupancy Supplement?** No, we actually even pass any early booking discount we get with hotels to our guests. We do our best to negotiate the best prices possible for Single Occupancy as we appreciate this is a prohibitive booking factor.

Question 15

Am I financially protected?

Accepted Answer

Yes, your holiday is protected through the Package Travel Regulations if your booking has more than 1 part – for example: Accommodation & Ski.

Question 16

How do I apply my discount code?

Accepted Answer

You can only use 1 Discount Code per Ski Holiday.

If you are struggling to find where to apply your discount code please check [this image](https://activeaway.com/cdn-cgi/imagedelivery/-aT8Z2F9gGvZ9fdofZcCaQ/eda38d42-9b63-451f-5236-f2b0aedb1a00/public).

Referral discounts do ‘stack’ on top of normal discount codes, please contact us [here](mailto:hello@activeaway.com) in this eventuality.

Question 17

Will I feel left out/lonely if I join on my own?

Accepted Answer

Without a doubt no! Socialising is one of our biggest USPs and one of the main reasons we have so many repeat customers. Many of our clients come alone and meet friends for life.

Off the slopes, we love to create lasting memories by dining together and enjoying the evening entertainment.

Question 18

How do I add extra nights onto my holiday?

Accepted Answer

To add extra nights onto your holiday, please email our back-office team here and we’ll provide you with quotes and availability.

Question 19

How long does it take for my booking to be confirmed?

Accepted Answer

We aim to confirm all bookings within 24 to 48 hours of your initial reservation.

Question 20

Can I bring a non-skiing partner or family member?

Accepted Answer

Absolutely, the more the merrier! Non-skiers are welcome and can enjoy the hotel’s spa facilities, scenic walks, and local excursions.

Question 21

Are there any additional costs I should be made aware of?

Accepted Answer

Additional costs may apply depending on the hotel you’re staying at, the board basis of that hotel and if you choose to join the group at one of the a la carte restaurants.

Question 22

What are the accommodation options?

Accepted Answer

We stay at the 4-star Hotel Cristallo, which offers spacious rooms, a spa, and modern amenities to ensure a comfortable stay.

Question 23

How large are the group sizes?

Accepted Answer

We keep our group sizes small to ensure personalised guidance and a cohesive experience on the slopes. We take up to 12 guests per trip.

Question 24

Is there a WhatsApp group for my trip?

Accepted Answer

Yes! You can join the WhatsApp group [here](/whatsapp-groups) (password is Tennis2022 with a capital T).

Question 25

Can you recommend/help me with flights?

Accepted Answer

Absolutely! We have created a handy tool [here](/flights) to help you search for flights, with our partner SkyScanner.

Question 26

I have a dietary requirement, do I need to let you know?

Accepted Answer

While the resorts we partner with are able to accommodate all dietary requirements, please inform us [here](mailto:hello@activeaway.com) so that our team can make a note of this on your booking. This will ensure that your host is aware upon your arrival.

Question 27

I've booked a trip with you. How do I become a member?

Accepted Answer

Active Away has thrived thanks to the strength of our community, and you can become a part of it by registering [here](https://membership.activeaway.com/). It’s free and comes with many exclusive benefits you’ll love!

Question 28

Do you offer après-ski activities?

Accepted Answer

Absolutely! Enjoy various evening activities, from spa relaxation to group dinners and après-ski options tailored for our group.

Question 29

What do I need to bring on my ski holiday?

Accepted Answer

To know exactly what to bring on your ski holiday, please read our guide here.

Question 30

Is there an opportunity for a private ski lesson?

Accepted Answer

If you’re looking for a challenge, need a confidence boost, or want to focus on something specific, our host will help you organise a lesson with a local ski instructor. We know the most friendly instructors!

Question 31

My flights have changed and I have a transfer booked with you, how do I let you know?

Accepted Answer

Don’t worry – just complete [this form](/forms/transfer-information) with your new Transfer Information and we’ll sort everything out for you.

Question 32

What's the itinerary like?

Accepted Answer

Each day includes a mix of guided skiing, free time to explore the resort, and evening meals with excellent company. You can view a typical itinerary [here](https://files.activeaway.com/Hotel_Cristallo_2025_Itinerary_11296bd797.pdf).

Question 33

How long is the transfer from Milan Malpensa Airport to the resort?

Accepted Answer

The transfer from Milan Malpensa Airport to Hotel Cristallo is 1 hour 45 minutes.

Question 34

I'm loving my holiday, can I extend my trip?

Accepted Answer

Assuming the hotel has availability, why not!

Please contact our team [here](mailto:hello@activeaway.com) and we will help you arrange. this.

Please do not change your flight home until our team have. confirmed it’s ok to do so.

Question 35

I'm loving my holiday, how can I rebook?

Accepted Answer

To rebook holiday, please click [here](/events) to view our offers and go ahead with the booking!

Question 36

My friends would love this type of holiday, can I organise a group to come out with me next time?

Accepted Answer

Most definitely! To become a group organiser, please complete our short Contact Us form [here](/forms/contact-us). We will take care of your group and make sure you’re all accommodated.

Question 37

Can I have a private lesson whilst I'm here?

Accepted Answer

Absolutely! Our host will help you organise a private lesson with a local ski instructor. We know the most friendly instructors!

Question 38

Do I need to pre-order for the evening meals?

Accepted Answer

At some resorts, we will need to pre-order as a group to ensure the evening meals run smoothly. To pre-order, please click [here](/pre-orders).

Question 39

I don't feel like dining with the group tonight, can I eat separately?

Accepted Answer

Of course – that’s no problem at all! Just let your host know that you will be doing your own thing tonight.

Question 40

How do I find out my transfer departure time?

Accepted Answer

Your host will share the transfer list in the group chat a couple of days before departure, and you’ll also receive an email. If you’d like the information sooner, feel free to ask your host.

Question 41

How do I give my feedback?

Accepted Answer

At Active Away, we are always looking to improve so any feedback you have please do make sure to share.

You can do so through our mid-week holiday form [here](/forms/mid-holiday-feedback) or at the end of your holiday [here](/forms/holiday-feedback).

Question 42

I'd like to try a different restaurant tonight instead of dining with the group. How can I go about booking this?

Accepted Answer

If you’d like to try a different restaurant than the group, please let your host know, and they’ll handle the reservation for you.

Alternatively, you can speak to reception, and they’ll be happy to assist as well.

Adult Hosted Ski Holidays FAQs

Pre-Booking